Shipping policy

Qikink's shipping policy covers several key aspects:

- Undelivered Orders: If a customer hasn't received a call during delivery or if there was no delivery attempt, you should contact Qikink within 24 hours with the order number, AWB number, and evidence of the failed attempt. Re-attempts are not guaranteed and depend on the courier company's policies. If the address is incomplete, the order might be returned to the sender (RTO).

- ODA (Out of Delivery Area): If the order is marked as ODA, the customer will receive an SMS to self-collect the order from the nearest delivery center within 24 hours. If the customer fails to collect the order, it will be processed for RTO and Qikink will not be liable for freight refunds.

- Lost or LOST In-Transit Orders: If the shipping carrier marks the order as LOST, Qikink will refund the amount debited for the order back to the credits. The customer can then place a new order.

- Refunds: Refunds for issues like damage or fake delivery must be raised within 24 hours of delivery or delivery attempt. Claims related to damage must have negative remarks on the POD copy for the courier partner to accept them.

Please note that Qikink uses third-party logistics for order fulfillment and is not liable for any refunds in cases of undelivered or returned shipments.